Return Policy

Last Updated: May 8th, 2026

At Northway Golf Center (Northway 8 Golf Shop, Inc.), it is our sincere wish that you will be completely satisfied with your purchase. We stand behind the quality of our products and aim to ensure that every customer experience meets our high standards.

1. General Returns and Exchanges

Items purchased within thirty (30) days and still in NEW condition (never used) will be accepted for return or exchange at the full purchase price.

Customized or custom-fit products returned in NEW condition will be subject to a 15% restocking fee and a $50 Custom Fitting Fee.

Items returned after thirty (30) days from the date of purchase and in NEW condition will be accepted for exchange at full purchase price or returned with a 15% restocking fee.

Northway Golf Center reserves the right to decline items returned after sixty (60) days from the original purchase, whether in NEW or USED condition.

2. Trade-Ins

Qualifying equipment (clubs) returned in USED condition may be accepted at any time as a Trade-In and will be valued according to the most recent Trade-In Value Guide.

3. Holiday Returns

We will be accepting holiday returns and exchanges until January 31st.
No restocking fee will apply to qualifying holiday returns within this period.

4. Online Order Returns

• Items must be returned within 30 days of the original purchase date to be eligible for a refund. Any returns outside of 30 days aren’t eligible for Free Returns, and are only eligible for store credit as reimbursement.
• Limited Edition products are not eligible for free returns or exchanges. Restocking fees may apply for any Limited Edition products that are returned at the expense of the customer.
• Products must be unused, unworn, and in original packaging with all tags attached.
• Clubs must be unhit and include headcover as well as new tools or accessories that
  came with it.
• Apparel must be unwashed and unworn.
• Proof of purchase (receipt or order number) is required for all returns.
• Customers are eligible for (1) free return label per transaction or order. If store credit was issued on a return, and said store credit is used to reorder the new order is considered to be tied to the original order and therefore not eligible for a free return label.

Non-Returnable Items

• Custom or personalized products
• Final sale
• Gift cards

Refunds

• Refunds are processed within 5-7 business days after we receive your return.
• Refunds will be issued to the original form of payment.
• Shipping fees are non-refundable, unless the return is due to an error on our part.
• Products must be returned in new and unused condition to receive full credit.

Exchanges

Unfortunately at this time we are unable to exchange items. You must return the original item using our free return service and place a new order for the desired product.

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery so we can make it right.

5. Contact Us

For any questions or assistance regarding our Return Policy, please contact us:
Northway Golf Center (Northway 8 Golf Shop, Inc.)
1519 Crescent Road, Clifton Park, NY 12065
Phone:+1-518-371-3141
Email: service@northway8golf.com